The incident has been resolved. However, we are still going to monitor the behavior for the next 24 hours. We apologize for the inconvenience this may have cause.
Posted Jul 15, 2025 - 20:36 EDT
Monitoring
The issue has been addressed and payment processing appears to have returned to normal. We will continue to monitor this issue for the next 24hours.
Posted Jul 15, 2025 - 19:19 EDT
Identified
UPDATE: The issue has not been fully resolved at the Gateway level, but the problem has been identified and is slowly returning to normal. Some users will now be able to process transactions.
Posted Jul 15, 2025 - 18:49 EDT
Update
Our partners CSI/Pyxis are still investigating the outage. Once we have more information we will update accordingly. We apologize for the delay in service.
Posted Jul 15, 2025 - 15:55 EDT
Investigating
We are aware of an issue that occurred earlier this morning with our partner CSI Pay. Its seems the csipay.com domain is currently down. We have been notified that the issue is being corrected, and all domain-related services should be back up and running within the next 90 minutes.
We apologize for any difficulties this may have caused.